1. Our Industry-Leading 60-Day Guarantee

We offer an extended return window of 60 days from the date you received your package. Unlike standard 30-day policies, we believe you should have ample time to experience the long-term benefits of our premium formulas and decide if they are the perfect fit for your unique skincare routine.

2. Eligibility Criteria for Returns

To ensure a fair process for all customers, returned items must meet the following professional criteria:

• The item must be in the same condition that you received it, including all original labels.
• For hygiene and safety reasons regarding our Body Care products, items should ideally be unopened and in their original packaging.
• Sensitivity Clause: If a product has been opened and caused unexpected skin irritation, please reach out immediately. We handle sensitivity cases with specialized care.
• A valid receipt, order confirmation email, or order number is required to process any return request.

3. How to Initiate Your Return

Follow our structured three-step process to ensure your refund is handled swiftly:

1. Submit a request to our support team at support@shopwithay.com. Please include your order number and a brief description of why you wish to return the item.
2. Once your request is approved by JOSHUA DEONTAE CAMPBELL COMMERCE LLC, we will provide a Pre-paid Return Shipping Label via email along with detailed courier instructions.
3. Securely package the item and drop it off at the designated carrier location. Items sent back to our facility without an authorized return request cannot be accepted.

Authorized Return Hub: 906 Faison St E, Wilson, NC 27893, United States.

4. Refund Inspection & Processing Time

Once your return is received at our Wilson, NC facility, our quality control team will inspect the item. We will notify you via email regarding the approval or rejection of your refund within 2 business days of receipt.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days. Please note that financial institutions may require additional time to post the transaction to your account.

5. Damages, Defects, and Incorrect Orders

Please inspect your order immediately upon delivery. If the product is defective, damaged during transit, or if you received the wrong item, contact us within 48 hours. At JOSHUA DEONTAE CAMPBELL COMMERCE LLC, we take full responsibility for logistical errors and will provide an immediate replacement or full refund at no extra cost to you.